Gemeente Purmerend
Purmerend municipality – safety requires clear communication
100,000 Residents, 1,100 employees, 100’s of visitors per day
A growing municipality with various security risks
Purmerend Municipality is a rapidly growing town with nearly 100,000 inhabitants and some
1,100 employees. The organization works across three domains and over
fifteen locations: from town hall and field service locations to the environmental street,
workshops, a theater, the children’s farm and even the cemetery.
1,100 employees. The organization works across three domains and over
fifteen locations: from town hall and field service locations to the environmental street,
workshops, a theater, the children’s farm and even the cemetery.
The challenge: outdated systems and
fragmented communication
Before switching to the app, the municipality was still working with an outdated
pager system. That system was becoming unreliable, offered little functionality and
was “on the verge of collapse.”
pager system. That system was becoming unreliable, offered little functionality and
was “on the verge of collapse.”
“We considered more modern pagers, but they just couldn’t match the capabilities of the app. The app stood out head and shoulders above the rest.”
Roy Lith
Process Advisor & Head of FAFS
Process Advisor & Head of FAFS
The solution: clear notifications, real-time insight
and a user-friendly app
Purmerend sought a solution that:
- op alle locaties inzetbaar is
- snelle alarmering ondersteunt,
- overzicht geeft in aanwezigheid,
- en medewerkers intuïtief door incidentafhandeling leidt
The app was widely embraced across the organization. The simplicity and clarity in
notifications ensures that teams respond quickly, even in high-traffic locations such as
city hall or the theater
notifications ensures that teams respond quickly, even in high-traffic locations such as
city hall or the theater
”It’s a very user-friendly application. You’re really guided through the steps, very clear.”
Thanks to the central alarm line (through the KCC), every notification arrives in a structured
, after which the app automatically calls the right FAFS officers. This immediately creates
overview and everyone knows what their role is.
, after which the app automatically calls the right FAFS officers. This immediately creates
overview and everyone knows what their role is.
Three perspectives: head of FAFS, team leader and
FAFS officer
1. The perspective of the head of FAFS – organization-wide overview
Roy coordinates the FAFS organization municipality-wide. For him, everything revolves around
speed, clarity and reliability.
Roy coordinates the FAFS organization municipality-wide. For him, everything revolves around
speed, clarity and reliability.
“De app biedt zoveel meer mogelijkheden dan ons oude systeem. We zien duidelijk
wie reageert, krijgen updates en kunnen gemeente-breed coördineren.”
2. The shift leader’s perspective – fast tuning to location
As a shift leader, Chantal is in the middle of the action at City Hall.
As a shift leader, Chantal is in the middle of the action at City Hall.
“Wanneer we een melding krijgen, reageert iedereen adequaat. We stemmen ter
plekke af wie de lead neemt en verdelen de rollen. Dat gaat heel natuurlijk.”
3. The perspective of the FAFS officer – knowing immediately where you stand
Esther is a FAFS officer and has been working with Findwhere since she joined the Purmerend municipality.
Esther is a FAFS officer and has been working with Findwhere since she joined the Purmerend municipality.
“Als er iets gebeurt, heb je meteen een beetje voorkennis. Je weet al waar je op af
gaat — dat vind ik heel fijn.”
Results & impact
Thanks to the app, Municipality of Purmerend:
- Snellere alarmering dankzij duidelijke meldingen en één centraal protoco
- Relevante voorkennis voor BHV’ers voordat ze arriveren
- Structuur en rust tijdens incidenten
- Overzicht in aanwezigheid en beschikbaarheid
- Een schaalbare oplossing voor 15+ uiteenlopende gemeentelijke locaties
- Gebruiksvriendelijkheid voor medewerkers op alle niveaus
Purmerend shows that modern communication plays a crucial role in keeping employees and visitors safe, even within a complex, multi-faceted municipal organization.
“I find the Findwhere app to be a user-friendly app that helps me as a FAFS and first aider.”
Resultaten en business impact
Smart support for corporate security
Your FAFS team knows exactly what to do, communication runs smoothly and you maintain an overview.
Faster reaction time
By direct alert.
More overview and insight
During emergencies through clear protocols.
Compliance assurance
For FAFS obligations and without additional administrative burden.
