Gemeente Maashorst
Maashorst Municipality – safety requires clarity and precision
Two locations, 60,000 population, 525 +/- employees, 50 FAFS personnel
A municipality where safety coincides with
accessibility
Municipality Maashorst is an open public organization with hundreds of
visitors, employees and external forces every day. This requires a FAFS organization
that can act quickly, precisely and reliably. Be it a fall,
a medical incident or aggression.
visitors, employees and external forces every day. This requires a FAFS organization
that can act quickly, precisely and reliably. Be it a fall,
a medical incident or aggression.
Arnold Janssen, information management policy advisor and FAFS team leader,
explains how Findwhere makes a difference:
explains how Findwhere makes a difference:
‘‘With so many visitors, sometimes it gets complex. That’s exactly why clear, efficient communication is so important.”
Arnold Janssen
Policy advisor information management
Policy advisor information management
The challenge: being able to target and reliablyalert
Before the introduction of Findwhere, the entire building
was alerted to every incident. This led to overcrowding at incident locations:
was alerted to every incident. This led to overcrowding at incident locations:
- Meerdere BHV’ers die tegelijk op één melding binnenkwamen
- Onnodige verstoring van werkzaamheden
- Geen overzicht welke BHV’er het snelst ter plaatse kon zijn
In addition, the aggression intervention team needed a solution that was
location-focused and flexibly deployable.
location-focused and flexibly deployable.
The solution: location-based alerts & a
intuitive app that everyone understands
1. Automatic location determination
Evelyne van Oort, WMO consultant and team leader FAFS:
Evelyne van Oort, WMO consultant and team leader FAFS:
”You see right away where you need to be. That saves an enormous amount of time in such a large
town hall.”
town hall.”
The app automatically determines which FAFS personnel are closest to the alert and alerts
only these individuals. Unless you choose to call the entire organization,
for example, in the event of a (fire) threat.
only these individuals. Unless you choose to call the entire organization,
for example, in the event of a (fire) threat.
2. Flexible protocols & scenarios.
Arnold Janssen:
“We can set very precisely: who should come first, how many people we need
need, in what order … It’s super flexible.”
need, in what order … It’s super flexible.”
3. Barriers to use – quickly adopted by all
To ensure smooth implementation, Maashorst organized short
instructional sessions:
instructional sessions:
- Meerdere BHV’ers die tegelijk op één melding binnenkwamen
- Onnodige verstoring van werkzaamheden
- Geen overzicht welke BHV’er het snelst ter plaatse kon zijn
Arnold Janssen:
“We actually hardly get any questions. After one session, everyone can work independently with work with the app.”
Results & impact
Since the introduction of Findwhere, Maashorst Township has seen clear
improvements:
improvements:
- Minder overbodige alarmeringen
- Hogere tevredenheid onder BHV’ers door rust en duidelijkheid
- Betere inzetbaarheid van het agressie-interventieteam
- Eenvoudig beheer en minimale vragen over gebruik
Arnold summarizes:
“Findwhere is easy to use, pleasant to work with and very friendly. Anyone can work with it. For any FAFS or alarm organization I would recommend it.”
Why Findwhere works for municipalities
- Locatie gerichte inzetbaarheid voorkomt drukte en maakt sneller handelen
mogelijk - Flexibele protocollen passen bij elke organisatievorm
- Gebruiksvriendelijke app zorgt voor snelle adoptie
- Ondersteuning tijdens implementatie maakt invoering laagdrempelig
Resultaten en business impact
Smart support for corporate security
Your FAFS team knows exactly what to do, communication runs smoothly and you maintain an overview.
Faster reaction time
By direct alert.
More overview and insight
During emergencies through clear protocols.
Compliance assurance
For FAFS obligations and without additional administrative burden.
