Reducing incident response time by integrated alerting and location determination...
Break down incidents (B-call) are primarily a membership type of service provided by a country’s automobile association, car lease corporations or insurance companies. Public safety agencies, such as law enforcement, fire and rescue, emergency medical services (EMS), and other emergency management agencies are first to respond to traffic accidents (E-call).
Breakdown cover is a form of insurance policy that provides assistance to motorists whose vehicles have suffered a mechanical failure that is significant enough to leave them stranded at their present location. When communication technology and availability made it practical, a network of emergency phone boxes, placed at intervals by the roadside, was introduced. In recent years, the widespread ownership of mobile phones has, to a large degree, supplanted the need for an emergency phone network. With many more vehicles on the road, breakdown cover is now offered by a greater number of companies.
Transportation agencies usually play a secondary, but vital, support role. Private sector entities are also involved. The two most common are the towing and recovery industry and hazardous materials contractors. Actually, the list of partners at a major incident can be very long and might also include environmental, health, emergency management, and agriculture agencies.
The goal of FindWhere is to reduce incident delay by enabling integrated alerting and location determination using a standard mobile phone equipped with GPS wherever and whenever needed.
- Instant alerting and receipt confirmation
- Location determination
- Assignment of nearby assistance or third party service providers
Rapid response with appropriate resources to an personal alert or incident and the quick clearance of that incident are, of course, the main purposes of a incident management program. Efficient and rapid response and managing resources depends on the rapid exchange of accurate and clear location information among the responding parties. It even can be vital to provide means of communicating voice, location data, and incident information since the response time can heavily impact the outcome of a critical event. Interest is rapidly growing in integrating E-call services for accidents and B-Call on standard phones or in car infotainment systems so responders can do their jobs more effectively.
These B-Call services can become part of a membership or insurance package which even may reduce churn and provide options for other services like traffic information, alerting in case of major natural disasters or avoid members to be lost once help is needed most.
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