Travel Assistance Service Provider - Members and clients may have traveled to any spot on the globe and need support. In today’s world, travelers expect you as service provider to execute in a timely and accurate manner. Location is of crucial importance to determine and assign the optimal response. Two-way monitoring ensures the assistance request is received and processed appropriately, while the traveler can be informed the assistance request is received and follow up actions are being executed.
Real-Time Surveillance and Web-based Monitoring
FindWhere’s Network Operating Center and monitoring software is the most feature-rich and adaptable mobile phone monitoring application available. FindWhere developers customize its applications to quickly, accurately, and cost-effectively fulfill the unique needs of customers. The intuitive web-based interface also enables customers to tailor tracking tools to match their precise requirements, maintain constant surveillance and control fast-developing situations. The monitoring application uses Microsoft Virtual Earth, which provides a number of views of the locations including map and aerial satellite views to know where the mobile phone is at all times. The software enables a user to see where a phone currently is located and also provides a historical view of the route traveled. There are a multitude of features available for surveillance and monitoring:
View locations and addresses – all received locations are automatically stored with an actual address,
Define alert options – assign email or SMS alerts to specific events and resources,
Set up and manage safe zone settings - can be used to specify a “High Risk Zone” in locations known to be dangerous or a “Safe Zone” which should not be left. When a resource enters or leaves the zone, the frequency of reports generated can be increased and text or email alerts can be sent indicating the time entering the zone and the time departing it,
Set up and manage speeding – alerts when a certain set maximum speed is exceeded,
Edit and change mobile settings – control all available settings on a mobile phone from one central panel,
Check historical location trails – stores up to 3 months of historical data for detailed analysis.
Other alerts are also available that monitor the status and condition of a mobile phone, including stationary, turn on/off and arrival/departure in a country. Customers may have their own monitoring personnel or may use their certified Monitoring Center, which provides advanced monitoring services. Typically these Centers are staffed by highly skilled professionals and is available 24/7/365 to provide world-class monitoring and mobile phone management support. For example, a leading provider of Travel Assistance services is respected and trusted by many HR departments, including global operating corporations and healthcare providers to monitor their employees expeditiously and safely around the world. This incident management company provides a guaranteed 24/7 Commitment to its customers for the safety and support of their mobile resources. To ensure the guarantee delivery, the company utilizes iFind Mobile and the resources of the FindWhere Network Operating Center for adequate alerting of incidents and appropriate and constant surveillance when needed. By evaluating all en route circumstances related to their defined security protocols also preventive information can be shared to avoid incidents before they happen and to make certain it is able to fulfill its turnaround promise—and hence retain its leadership position. The FindWhere Network Operating Center also is the focal point for responding, validating and dispatching the appropriate information to law enforcement or investigative agencies based on customers’ established protocols.
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